The Emergency Communications Center plays a vital part in the operation of emergency services. Most calls for service come through the Center - motor vehicle accidents, structure fires, medical emergencies, domestic disputes, etc. - and it is the role of the Dispatcher to obtain critical information. The information gathered assists responding units in "painting a picture" of what it is they're about to encounter.
The Dispatcher also handles many non-emergency requests for service, too - brush permits, animal control issues, vacant house notices, requests for service from the Highway and Light Departments after regular business hours, etc.
With one person in the Emergency Communications Center, it can be a busy place to be. Multi-tasking and keeping one's cool are just two of the many characteristics a Dispatcher must possess.